This will allow ad.doubleclick connections and not create the YouTube app to overlay the error. However, it can easily be resolved, by manually setting your DNS servers on your TV (in Network Settings, Custom Connection, Manual IP address) to Google's DNS 8.8.8.8 / 8.8.4.4 servers for example, rather than your own gateway. Very annoying and not acceptable in my opinion. Usually if you have a gateway level ad blocking enabled (Diversion etc), connections to these sites will intensionally be routed to a localhost. "For anyone with this issue, it appears that Sony/Opera are forcing you to allow ad.doubleclick connections. The 2nd Sony rep also had me select manual entry of IP addresses, and enter different numbers, which I did, and this attempted fix didn't work. It actually made it worse, since before the reset, the sound still worked on the Pandora app, but after the reset, no more sound. The 2nd Sony rep called me and we ran through the same steps as before and also did a factory reset but that didn’t fix the problem. The Sony escalated rep called me to troubleshoot but also could not resolve the issue, so the rep escalated to next level of Sony tech support, who called me to troubleshoot but who also could not resolve the issue The online chat rep said another rep will call me in 1-2 business days. So, I first chatted online with a Sony technical support rep, who escalated to next level of Sony tech support. Unplug the power cord from the electrical outlet.Īgain, I did all these steps myself and again with the 1st Sony rep, but none worked. Scroll down to Delete All Cookies or Clear Cookies Run the Press the Options button and select Browser settings. On the supplied remote control, press the HOME button. "Note: Each of these steps may resolve the issue, so play an internet video after each step to check if the issue is resolved.ĭisable the Java Script and Cookie Setting of the TV. I online chatted with a Sony tech support rep on Apand ran through the same steps I did before by myself but that didn’t fix the problem. I see a lot of internet posts about this error but have found no solutions. disable java script, cookie setting, delete all cookies update software unplug/disconnect, use a wired ethernet cable connection, etc.) and none have worked. I have followed the troubleshooting steps on the support website (i.e. ![]() Like everyone else, I ran through all the self-troubleshooting steps to no avail. The Pandora picture is greyed out and still slightly visible in the background and the sound is still working, but I cannot access the Pandora app to like a song or even change the station. When I open the Pandora app, the app loads but TV immediately displays the following message: "internet browser will be closed due to an internal error". ![]() Since early April 2020, the Pandora app began experiencing the same error as described on this site and MANY other websites. We have always had high-speed WiFi internet and have only run the built-in Netflix and Pandora apps. I have a BRAVIA KDL-48W590B bought new at Costco in 2013.
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